December is a notorious month for panic buying and our industry is no different. During this month the customers of Staco press for quick service and fast deliveries. By listening to our customer needs we can ensure that we always try our best to facilitate their demands. In December 2016, Chris Cordery from Medway Fabrication Services required quick manufacture of his gratings to coincide with the installation of the new plant room platform located on the roof of Benenden hospital.
Due to tight deadlines on site, cranes had been arranged to lift the plant equipment onto the new plant deck for the hospital, just a few weeks after the drawings had been approved. Chris contacted us to emphasise the urgency of the grating requirements and the timescale that he needed to achieve this in. Staco UK understood Chris’s requirements and were able to ensure that the project was manufactured in time for the new deadline.
Chris requested for the consignment to be put onto a timed special delivery. The timed delivery was required to ensure that the gratings arrived early in the morning, before the cranes had initially started lifting the plant equipment onto the roof of the hospital. With this in mind, we requested for packing information from Chris to assist and provide faster installation of the gratings on site. Staco UK provided layout drawings and clear panel markings to help identify the correct panels for each corresponding section on the platform.
With various factors that needed to be considered during one of our busier months, Staco UK ensured that we exceeded Chris’s expectations and provided the gratings in the most stringent of timescales. Chris was delighted about the service he received from Staco Gratings, he exclaimed that on the day of fitting, ‘everything was delivered early in the morning as promised and fitted like a dream’. He added that his customer had personally ‘phoned in thanking everyone for their efforts’.
In total Staco supplied 147m²/181 panels of RR2-30/33x33 grating, including cut outs and fully fabricated for the Benenden hospital plant room. Once again Staco UK are extremely proud that we could achieve the requirements for Medway Fabrication Services and look forward to the working with them on their next project.
Benenden Hospital, Cranbrook, UK